PRIVACY POLICY

Website: https://homerepairservices.in/
Business Name: Home Repair Services
Effective Date: 1 November 2026
Last Updated: 14 November 2026

1. Who We Are

Home Repair Services (“we”, “our”, “us” or “the Company”) operates the website https://homerepairservices.in/.

We provide computer and laptop repair, printer repair, data recovery, CCTV installation, networking, computer maintenance (AMC), doorstep repair and other technical support services.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, disclose and protect your personal information when you visit our website, submit an enquiry, request a callback, book a service, leave a comment or communicate with us.

This Privacy Policy is intended to comply with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Digital Personal Data Protection Rules, 2025, as applicable.

2. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

A. Personal Identification Information

• Full name
• Mobile number
• Email address

B. Contact and Service Information

• Residential or business address
• Service location
• Preferred appointment date and time
• Type of repair or technical service requested
• Description of the technical issue
• Enquiry and service-related messages

C. Device and Technical Information

When you request computer, laptop, printer, CCTV or other technical services, we may collect information necessary to diagnose and complete the requested service, including:

• Device type, brand and model
• Serial number, where necessary
• Hardware and software configuration
• Technical error reports
• Repair and maintenance history

We will not intentionally access personal files, photographs, documents, passwords or other private device content unless such access is necessary for a requested service and appropriately authorised by you.

D. Website and Usage Information

When you visit our website, we or our service providers may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and browsing activity
• Date and time of website visits
• Referral sources
• Cookies and similar technologies

E. Comments and User-Submitted Information

When visitors leave comments on our website, we collect the information displayed in the comments form, such as name, email address, website (if provided) and the comment itself.

We may also collect the visitor’s IP address and browser user-agent information for spam detection, website security and moderation purposes.

Please avoid including sensitive personal information in publicly visible comments.

3. How We Use Your Personal Information

We collect and process personal information for the following purposes:

1. To respond to customer enquiries and callback requests.
2. To schedule and confirm service appointments.
3. To provide computer, laptop, printer and other technical repair services.
4. To diagnose technical problems and provide repair estimates.
5. To communicate appointment confirmations and service updates.
6. To prepare invoices and process payments.
7. To provide warranty, maintenance and after-service support.
8. To respond to comments, complaints and customer feedback.
9. To prevent spam, fraudulent activities and unauthorised access.
10. To maintain website functionality, security and performance.
11. To comply with applicable legal and regulatory requirements.

We will not process personal information for unrelated purposes without an appropriate lawful basis.

4. Consent and Lawful Processing

We process personal information in accordance with the DPDP Act and other applicable laws.

Where consent is the applicable basis for processing, we will ensure that consent is:

• Freely given, specific, informed and unambiguous.
• Provided through a clear affirmative action.
• Limited to the specified purpose for which information is collected.
• Capable of being withdrawn at any time.

We will provide appropriate privacy notices explaining the personal information collected and the purposes of processing.

We may also process personal information without consent where permitted under the DPDP Act, including applicable legitimate uses and legal obligations.

You may choose not to provide certain information. However, this may affect our ability to provide services that require that information.

5. Comments

When visitors leave comments on our website, we collect the data provided in the comments form, along with the visitor’s IP address and browser user-agent information to help identify spam and maintain website security.

An anonymised string (also called a hash) created from your email address may be provided to the Gravatar service to determine whether you have a Gravatar profile.

The Gravatar service is operated by Automattic. Its privacy practices are governed by its own Privacy Policy: https://automattic.com/privacy/

After your comment is approved, your profile picture, if available through Gravatar, may be publicly visible alongside your comment.

Comments and associated metadata may be retained while the comment remains published or for as long as reasonably necessary for moderation, security and related purposes, subject to applicable legal requirements and valid deletion requests.

We reserve the right to moderate, remove or restrict comments that are inappropriate, misleading, abusive or violate our website policies.

6. Media and Image Uploads

If you upload images or other media files to our website, we recommend that you remove embedded location information (EXIF GPS data) before uploading them.

Images containing location metadata may allow visitors who download the images to extract information about where the photograph was taken.

We encourage users not to upload images containing unnecessary personal or sensitive information.

We may retain uploaded media for as long as necessary for the purpose for which it was submitted, subject to applicable legal requirements and deletion obligations.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve user experience, maintain website functionality, remember preferences, provide security and analyse website performance.

Cookies may be used in the following circumstances:

A. Comment Cookies

If you leave a comment on our website, you may choose to save your name, email address and website in cookies for convenience.

These cookies may remain active for up to one year, allowing you to avoid entering the same information when submitting future comments.

B. Login Cookies

If you visit our login page, a temporary cookie may be set to determine whether your browser accepts cookies. This cookie contains no personal information and is discarded when you close your browser.

When you log in, additional cookies may be used to store login information and screen display preferences.

Subject to the website’s actual configuration:

• Login cookies may last for two days.
• Screen preference cookies may last for one year.
• Selecting “Remember Me” may extend login persistence to two weeks.
• Logging out removes the applicable login cookies.

C. Article Editing Cookies

If you edit or publish an article, an additional cookie may be stored in your browser. This cookie identifies the post ID of the article being edited and may expire after one day.

D. Analytics and Performance Cookies

We may use analytics and performance cookies to understand website traffic, visitor behaviour and website performance.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

E. Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including login sessions and user preferences.

Where required, our website will provide appropriate cookie consent and preference controls.

8. Embedded Content from Other Websites

Articles and pages on our website may include embedded content such as videos, images, articles, maps and other external media.

Embedded content from third-party websites behaves in the same way as if you had visited those external websites directly.

These third-party websites may:

• Collect personal information.
• Use cookies and tracking technologies.
• Monitor your interaction with embedded content.
• Track your activity if you have an account with them and are logged in.

We do not control the privacy practices of external websites. We recommend reviewing their respective privacy policies before interacting with embedded content.

Where required by applicable law, non-essential third-party content and tracking will be activated only after obtaining the necessary consent.

9. Who We Share Your Personal Information With

We do not sell your personal information to third parties.

However, we may share personal information with the following categories of recipients when necessary for the purposes described in this Privacy Policy:

A. Employees and Service Technicians

Authorised employees, technicians and representatives who need access to customer information to provide the requested services.

B. Website Hosting and Technology Providers

Website hosting companies, server administrators, software providers and IT support providers who help operate and maintain our website and systems.

C. Spam Detection Services

Visitor comments may be checked through automated spam detection services to identify spam, suspicious activities and potentially harmful submissions.

D. Gravatar Service

Where applicable, an anonymised hash generated from your email address may be shared with Gravatar to check whether a profile image is available.

E. Communication Providers

Third-party providers used for business communications, including email, telephone, SMS and WhatsApp, where applicable.

F. Payment Service Providers

Payment gateways, banks and other financial service providers may receive the information necessary to process customer payments.

G. Legal and Regulatory Authorities

We may disclose personal information to courts, government authorities, law enforcement agencies or other competent bodies when required or authorised under applicable law.

Where third parties process personal information on our behalf, we will take appropriate steps to ensure that suitable contractual and security arrangements are in place.

10. Password Reset Requests

If you request a password reset through our website, your IP address may be included in the password reset email for security and verification purposes.

Password reset links and related information should not be shared with other individuals.

We will take reasonable steps to protect account-related information against unauthorised access.

11. How Long We Retain Your Personal Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, provide services, maintain appropriate records and comply with applicable legal obligations.

Our retention practices include:

• Comments: Comments and associated metadata may be retained while published or as long as reasonably necessary for moderation, spam prevention and security.
• Customer Enquiries: Information submitted through enquiry and callback forms is retained until the enquiry is resolved and for a limited period thereafter.
• Service Bookings: Customer and appointment information is retained for service coordination, customer support and applicable business record requirements.
• Registered User Accounts: Personal information provided in user profiles is retained while the account remains active, unless deletion is requested or retention is legally required.
• Invoices and Payment Records: Financial and transaction records are retained for the period required under applicable tax and financial laws.
• Technical and Website Logs: Information may be retained for a defined period for security, troubleshooting and operational purposes.
• Consent Records: Consent and withdrawal records may be retained as necessary to demonstrate compliance with applicable law.

Once personal information is no longer required, we will take reasonable steps to erase it from our systems and instruct relevant data processors to erase it, subject to applicable legal retention requirements.

Where information must be retained by law, its use will be restricted to the legally permitted purpose.

12. Registered User Accounts

If registration is available on our website, we collect and store the personal information provided by users in their account profiles.

Registered users may be able to view, edit or delete their personal information through their account settings, except for information that cannot be changed through the account interface, such as usernames.

Website administrators may access and manage user profile information for website administration, security and support purposes, subject to appropriate access restrictions.

Users may request account deletion and erasure of associated personal information, subject to applicable legal retention requirements.

13. Customer Device and Data Privacy

As part of our computer repair, laptop repair, printer repair, data recovery and technical support services, our technicians may occasionally need to access customer devices.

These devices may contain personal photographs, documents, emails, business records and other confidential information.

We follow these principles:

1. Access customer data only to the extent reasonably necessary for the requested repair or technical service.
2. Obtain appropriate authorisation before accessing private files or performing operations that may affect customer data.
3. Do not intentionally copy, disclose, sell or use customer files for unrelated purposes.
4. Recommend that customers back up important information before handing over devices for repair.
5. Avoid requesting banking passwords, UPI PINs or other highly confidential credentials.

For data recovery and backup services, access and processing will be limited to the scope authorised by the customer.

14. Data Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

These measures may include:

• Restricted access to personal information.
• Password protection and authentication mechanisms.
• Secure hosting and server configurations.
• Regular software updates and security monitoring.
• Employee and technician confidentiality obligations.
• Data backup and recovery procedures.
• Appropriate security arrangements with service providers.

Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.

15. Personal Data Breach Notification

In the event of a personal data breach, we will take appropriate steps to investigate, contain and mitigate the incident.

Where required under applicable law, we will notify affected individuals and the Data Protection Board of India in the prescribed manner and within the applicable timelines.

We will also take reasonable corrective measures to prevent similar incidents in the future.

16. Your Privacy Rights Under the DPDP Act

Subject to the applicable provisions and commencement of the DPDP Act, you may exercise the following rights as a Data Principal:

A. Right to Access Information

You may request information about the personal data we process and relevant details of its processing.

B. Right to Correction and Completion

You may request correction of inaccurate or misleading personal information and completion of incomplete information, where applicable.

C. Right to Erasure

You may request erasure of personal information that is no longer necessary for the purpose for which it was collected, subject to applicable legal requirements.

D. Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

E. Right to Grievance Redressal

You may raise a complaint regarding the collection, processing, storage or handling of your personal information.

F. Right to Nominate

You may nominate another individual to exercise your rights in the event of your death or incapacity, as permitted under the DPDP Act.

To exercise these rights, contact us using the details provided in the Contact and Grievance Redressal section.

We may request reasonable information to verify your identity before acting on a request.

17. Access, Export and Deletion of Your Personal Information

If you have an account on our website or have submitted comments, you may request information about the personal data we hold about you.

You may also request an export of the personal information you have provided to us, subject to applicable law.

You can request the correction, completion or erasure of your personal information, as applicable.

We may retain certain information where necessary to comply with legal, administrative, financial or security obligations.

Requests will be handled within the applicable period prescribed by law.

18. Withdrawal of Consent

You may withdraw consent for the processing of your personal information by contacting us through our designated privacy contact details.

Where available, you may also use the relevant communication channel through which you initially submitted your information.

Upon receiving a valid withdrawal request, we will stop the relevant processing within the period required by applicable law, unless continued processing is permitted or required under applicable law.

Please note that withdrawing consent may affect our ability to provide certain services.

Withdrawal will not affect the lawfulness of processing carried out before withdrawal.

19. Children’s Personal Information

Our website and services are primarily intended for individuals aged 18 years and above.

We do not knowingly seek to collect personal information from children below 18 years of age without obtaining verifiable parental or lawful guardian consent, where required under the DPDP Act.

If we become aware that personal information of a child has been collected without the required consent, we will take appropriate steps to address the matter in accordance with applicable law.

20. Third-Party Websites and External Services

Our website may contain links to third-party websites, applications and services, including WhatsApp, Gravatar, payment platforms, social media platforms and external media providers.

These platforms operate under their own privacy policies and terms of service.

We are not responsible for the privacy practices, security measures or content of external websites.

We encourage users to review the privacy policies of these third-party services before sharing personal information with them.

21. Grievance Redressal and Privacy Contact

If you have any questions, concerns, complaints or requests relating to this Privacy Policy or the processing of your personal information, you may contact our designated contact person using the details below.

Business Name: Home Repair Services
Contact Person: Bikash Das
Email: techsmartsense@gmail.com
Phone: +91 8093011080
Website: https://homerepairservices.in/
Business Address: Kochilei Market, Rasulgarh, Bhubaneswar, Odisha, India.

Email Subject: Privacy Request – DPDP Act

We will acknowledge and address privacy-related grievances within the applicable period prescribed under the DPDP Act and Rules.

22. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology or applicable legal requirements.

Any revised version will be published on this page with an updated revision date.

Where required by applicable law, we will provide appropriate notice and obtain fresh consent for new purposes of processing.

We encourage visitors and customers to review this page periodically.

23. Contact Us

For general enquiries, service bookings, customer support or privacy-related requests, please contact:

Home Repair Services

• Contact Person: Bikash Das
• Email: techsmartsense@gmail.com
• Phone: +91 8093011080
• Website: https://homerepairservices.in/
• Address: Kochilei Market, Rasulgarh, Bhubaneswar, Odisha, India.

Your privacy matters to us. We are committed to handling your personal information responsibly, transparently and securely.